The business ethics programme reflects our commitment to a high level of business ethics and it lays the foundation for Demant’s larger sustainability agenda. The programme contains our Demant Group Code of Conduct, a global whistleblower system and a portfolio of global policies and guidelines in the business ethics area.
A quality mindset
It is part of Demant’s responsibility to ensure the quality of our products and that they are safe to use. Working with quality is therefore vital for us to sustain the high standards and reliability of our products and to ensure the safety of our customers and users. We ensure that the Group complies with relevant regulations related to specific substances. All relevant substances, which are banned or restricted, are listed in the restricted list.
Relevant business areas within the Demant Group report individually on quality management in our Sustainability Report 2023. Please find publicly available quality policies below.
Hearing Aids quality policy
Diagnostics quality policy
We furthermore mitigate risks associated with quality and safety by Biological Safety Evaluation and use ISO10993 as a guiding standard. We evaluate materials in skin contact in accordance with the standard and when necessary, we perform animal testing according to ISO10993-10 while evaluating whether chemical extraction and characterization is deemed sufficient instead. These tests are conducted by external partners.
We ensure that the Group complies with relevant regulations related to specific substances. All relevant substances, which are banned or restricted, are listed in the restricted list.
The restricted list is based on the following regulations:
- Restriction of Hazardous Substances (ROHS)
- Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) directive
- Toys directive
As far as conflict minerals are concerned, which are subject to the requirements of Dodd-Frank Section 1502 or Regulation (EU)2017/821, suppliers are requested to declare content.
On top of the mandatory legal requirements, we have imposed extra restrictions on our use of substances, e.g. a ban on the use of all phthalates and natural rubber latex.